SHIPPING UPDATES AND DELAYS:
We regularly post shipping updates, including any delays, on our Instagram. Be sure to follow us for the latest information!
PRE-ORDERS:
When pre-orders are available, please allow extra time for production and shipping. Wait times for pre-orders can vary between 1-3 weeks. Shipping will commence once the website closes for pre-orders.
ORDER PROCESSING:
We strive to ship all orders promptly. However, once an order is processed, it cannot be modified or canceled.
RETURNED PACKAGES:
If your package is returned to us for any reason, we cannot be held responsible. To have your order reshipped, you will need to purchase a new shipping label and send it to us via email at creationsbydevin@gmail.com or via DM on Instagram @solitude.ca.
LOST PACKAGES:
We are not responsible for any packages lost during shipment. If your package is marked as delivered but you have not received it, please file a claim with the shipping carrier to investigate.
IMPORTANT NOTES:
- All sales are final. No refunds, returns, or exchanges are allowed once an order has shipped or production has started. Please review all product descriptions carefully before completing your purchase.
ORDER ISSUES:
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can address the issue and make it right.
CHARGEBACK POLICY:
By purchasing from our store, you agree to all of our terms and conditions. We reserve the right to update these policies at any time. Any chargeback attempts will be disputed with evidence of your agreement to our terms at the time of purchase.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™